No matter how small your organisation, a professionally recorded voicemail, on hold message or phone prompt can really improve your company image and customer experience.

Tanis is an internationally-recognized professional voice talent, specializing in voicing telephone systems.

IVR — or “Interactive Voice Response” — when you dial a company’s telephone number you receive an automated voice that sorts your call to various departments. The warm, friendly voice you encounter when using these systems — no matter where you call — will be that of a voice talent. The auto attendant greeting your customer hears should be warm, helpful and professional. That’s where Tanis comes in and gets your phone system that voice.

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Message On Hold, IVR Phone Prompts, Auto Attendant, Voiceover, VOIP System Greetings

How effective is message on hold? Take a look at these stats then let’s get you set up today.

A recent AT&T Study – More than 70% of business calls are placed on hold for an average of 45 seconds each. 60% of the callers placed on hold hang up, and 30% of those that hang up never call back.​ 

North American Telecom – Callers with silence on hold will abandon their calls in less than one minute. 90% hang up within forty seconds. – Callers with music on hold will stay on the line thirty seconds longer than with silence. – Callers with information on hold will stay on the line for up to three minutes longer.

CNN – The average person spends 60 hours per year on hold. Executives spend 15 minutes a day – or 68 hours a year – on hold. Fifty-five seconds is the national average hold time for companies with more than two telephone lines.

Cellular Marketing Magazine – Over 85% of callers prefer on hold messages over silence.

Telemarketing Magazine Survey – 1 in 5 respondents made a purchase or a decision based on information they heard.

Contact Me for your Phone Message