No matter how small your organisation, a professionally recorded voicemail, on hold message or phone prompt can really improve your company image and customer experience.
Tanis is an internationally-recognized professional voice talent, specializing in voicing telephone systems.
IVR — or “Interactive Voice Response” — when you dial a company’s telephone number you receive an automated voice that sorts your call to various departments. The warm, friendly voice you encounter when using these systems — no matter where you call — will be that of a voice talent. The auto attendant greeting your customer hears should be warm, helpful and professional. That’s where Tanis comes in and gets your phone system that voice.
Message On Hold, IVR Phone Prompts, Auto Attendant, Voiceover, VOIP System Greetings
How effective is message on hold? Take a look at these stats then let’s get you set up today.
A recent AT&T Study – More than 70% of business calls are placed on hold for an average of 45 seconds each. 60% of the callers placed on hold hang up, and 30% of those that hang up never call back.
North American Telecom – Callers with silence on hold will abandon their calls in less than one minute. 90% hang up within forty seconds. – Callers with music on hold will stay on the line thirty seconds longer than with silence. – Callers with information on hold will stay on the line for up to three minutes longer.
CNN – The average person spends 60 hours per year on hold. Executives spend 15 minutes a day – or 68 hours a year – on hold. Fifty-five seconds is the national average hold time for companies with more than two telephone lines.
Cellular Marketing Magazine – Over 85% of callers prefer on hold messages over silence.
Telemarketing Magazine Survey – 1 in 5 respondents made a purchase or a decision based on information they heard.