IVR, On Hold, Telephone Message Systems Voice
Ever considered that your business' IVR system, voicemail, or on-hold messages are like the fancy doorman of your company? Yep, it's the dazzling first impression you're making on your customers. So, let's ask the big question: Is it a "Wow!" or a "Meh"?
As a recognized professional voice talent, specializing in voicing telephone systems, I can turn your phone system into your next dependable client engagement tool, skyrocket client retention and increase business! I'm not just your regular voice; this voice is the secret ingredient that transforms hang ups from mundane moments into memorable customer experiences. No matter how small or large your organisation, a professionally recorded voicemail, on hold message or phone prompt can really improve your company image and customer experience.
IVR — or “Interactive Voice Response” — when you dial a company’s telephone number you receive an automated voice that sorts your call to various departments. The warm, friendly voice you encounter when using these systems — no matter where you call — will be that of a voice talent. The auto attendant greeting your customer hears should be warm, helpful and professional. That’s where Tanis comes in and gets your phone system that voice.
There are many things that encompass the field of telephony: Message On Hold, IVR phone prompts, auto attendant, voice mail messages, system greetings
How effective is message on hold? Take a look at these stats then let’s get you set up today.
A recent AT&T Study – More than 70% of business calls are placed on hold for an average of 45 seconds each. 60% of the callers placed on hold hang up, and 30% of those that hang up never call back.
CNN – The average person spends 60 hours per year on hold. Executives spend 15 minutes a day – or 68 hours a year – on hold. Fifty-five seconds is the national average hold time for companies with more than two telephone lines.
North American Telecom
– Callers with silence on hold will abandon their calls in less than one minute. 90% hang up within forty seconds.
– Callers with music on hold will stay on the line thirty seconds longer than with silence.
– Callers with information on hold will stay on the line for up to three minutes longer.
Cellular Marketing Magazine – Over 85% of callers prefer on hold messages over silence.
Telemarketing Magazine Survey
– 1 in 5 respondents made a purchase or a decision based on information they heard.
And here's your bonus round – rapid delivery! In most cases, I'll whisk your completed telephony project over to you within 24 hours, sometimes quicker. How's that for service?
Let's Talk About Your Phone System
Let’s make it a super simple process to get your voice over done today. Let's put this voice to work on your client's new Interactive Response System, your own personal email greetings or your brands new enticing greeting and on hold system that will keep your clients engaged and on hold for your calls.